HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All orders are shipped from our warehouse in Metro Manila and are sent to you via our partner courier. From the time of payment confirmation, excluding weekends and holidays, orders are delivered within the next three (3) to five (5) business days for addresses within Metro Manila and three (3) to seven (7) business days for provincial addresses. Over-the-counter and bank deposit payments need to be verified within 24 hours before we can start processing your order.
We ship nationwide, but not internationally, at the moment.
At Havaianas, we encourage a happy and balanced work schedule. Our offices are closed on Saturdays, Sundays, and government-declared holidays. If you place an order at the end of day on Friday, over the weekend, or during a public holiday, please expect a confirmation from us on Monday or on the next business day.
We strive to deliver your orders within three to seven days, but we may encounter delays that may be caused by the following:
- Unforeseen circumstances, such as natural calamities and weather disruptions, accidents, civil disturbances, and other similar circumstances
- Shipping service interruptions
- Access to delivery area
- Incomplete address indicated by customer or no one to receive the order
- Peak season and holidays
- Customization of products
- Specialized items
SHIPPING AND HANDLING COSTS
Shipping costs are computed based on your delivery address and volume of your order. Shipping fee starts at PhP100 for Metro Manila addresses and PhP120 for provincial addresses. Shipping costs vary and are computed upon checkout.
Currently, we only ship within the Philippines.
WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?
If the item that you received isn’t what your ordered, please contact us at email@example.com, so that we can double-check it for you and make arrangements for the return of the item.